Activity #1: Communication Technology

Use your internet research skills to complete the following exercises:

1. The world of business has been using the FAX machine for many years. Find a suitable definition and add to a new file named communication technology.

2. a) Another significant source of information are Newsgroups (also known as discussion groups). After adding a definition to your communication technology file.
b) Use Google Groups to find a newsgroup that interests you. Make a note of its name, e.g.,, where people sell used computer equipment.

3. a) An emerging way to communicate is called a BLOG. Just what is a blog?
b) Go to, find an example of a website that is a blog and note the main topic.
c) Go to Create your own blog and post an opinion on a topic (i.e. music, sports, hobbies etc.).

4. a) A recent technology is known as VOIP. What do the letters represent and how does the technology work?
b) Which big companies should be worried?
c) In Canada, Is it currently more economical to go with VOIP technology or Bell for your home phone needs?

5. Finally, why are social networking sites such as Facebook and Twitter so popular? Which do you prefer? What makes your choice better? Add your answers to your communication technology file and we'll discuss in class.

Activity #2: Electronic Mail

For this activity we will focus on e-mail. It's the most popular application on the Internet. Read the Harness E-mail article and answer the following questions. Save as E-mail.

1. What is e-mail? What devices can be used to send e-mails? List some different file types that can be attached to e-mails.
2. Describe the path an e-mail follows from when it is sent to when it is received.
3. What two things do you need to send an e-mail? What two protocols (software) are also required to make it happen?
4. What allows you to send more than a few words of text?

Not only can you send info in the body of the e-mail, but you can also attach files and create a signature line, which is text or graphics that appear automatically on every e-mail sent by you. Business people might include their company name, telephone number and address in their signature line.

Check out 10 interesting facts about e-mail. Also the first e-mail was sent 40 years ago. Also 8 Tips for a More Civilized E-mail.

Activity #3: Spam

Alas, there is a dark side to e-mail. And it's called spam. Plainly it's defined as unsolicited e-mail. That means someone's gotten hold of your e-mail address and is trying to sell you a product, service or idea. It can be incredibly annoying!

Read Why is Spam Bad and briefly summarize. Save as spam.

Read 10 Tips to Stop Spam and add a summary of the methods to your spam file. If the headings make sense to you, use them only.

Now for some humour. Want a degree in Spam? Visit Spam University!

Activity #4: Web-based E-Mail

This is a short one. Your ISP, Internet Service Provider, can provide you with an e-mail address. For example Bell Canada Enterprises runs Bell Sympatico. You may have seen email addresses such as Similarly Cogeo and Rogers provide internet access and e-mail services.
Alternatively, you can use a web-based e-mail service. This requires an internet connection and using the online service to store your e-mails. Hotmail seems to be very popular but Google's Gmail is gaining ground in popularity. Do some research and answer the following questions on a new page in your E-mail file:
  1. What are the features that make Hotmail so popular, especially around younger users?
  2. What are Gmail's main advantages?
  3. Why would someone prefer their ISP's e-mail service to a web-based one?

Activity #5: E-mail Etiquette

E-mail is similar to letters. The way you communicate speaks volumes about who you are. While it's fine to use slang and abbreviations with close friends, the rest of the world should be treated differently.

Read E-mail Etiquette and summarize the main points. Add them to your E-mail file on a new page under a suitable heading.

Write a sentence or two on how a business e-mail might differ from an e-mail you send to one of your friends.

Save the E-mail file and close.

Activity #6: Send an E-mail!

Since everyone already has an email provider that you are used to, you will now become more familiar with the Board email provider - CHATT.
Do the following:

1. Go to your desktop and double-click on the "First Class" icon. Log in and create a new message.
2. Type in the "To" field my name or email address.
3. Send the new message to me with the subject line "BTT E-mail".
4. Add an attachment to your E-mail file; Make sure the file has been completed and it's not currently open in Microsoft Word.
5. Go here to learn about Cc and Bcc and include two other individuals in the class so that they receive the message as well.
6. In the body of the message and using appropriate business language and spelling, send the email to your teacher. Make sure you add a signature
at the end of the message. Your end result should have different text in the body and address fields, but it should look similar to the following:


Activity #7: Texting!

Something tells me that you will know something about this topic. Besides just social networking, texting has become an important tool in business. Go to this site to read how businesses can use texting in ten different ways. Open a new document and save it as Texting. List the ten different ways a business can use texting with a brief explanation beside each. Now, get your cell phone. You are a technology company (i.e. Research in Motion, Bell Mobility, Fido etc.). Do the following:

1. Find a partner, get their phone number and separate from each other.
2. Each of you are to recreate each of the ten situations described in the article. Alternate being the sender and receiver for each point.

Write a paragraph about what you learned about texting in business that you didn`t know before. Be sure to include how it can be different from social networking.